Listen to the voice of the customer
Marketing analysts have a hard time to process feedbacks from customers, patients or practitioners quickly in order to take appropriate action.
Can Kairntech’s AI automate these processes?
Spend time where you are most valuable, we take care of the rest.
Automate voice of customer feedback
Classify feedback by category and sentiment. Let domain experts create new categories. Get value out of surveys, emails, medical science liaisons, information questions, support requests, customer verbatim, speech recordings or even videos.
Detect weak signals
Detect irritants early such as product quality or service levels. Kairntech AI ensures a clear view in real time of customer feedback: classified, enriched and contextualized with world knowledge or internal taxonomies.
Do it yourself with a no-code platform
Quickly build smart applications, without being a programmer, while benefitting from the work of colleagues and open-source community to create embeddable value-added services in record time.
How does it work?
Upload your content, define the important elements of the customer journey and select a few dozen examples.
The AI learns from the examples you give it and suggests new ones to validate or reject.
AI automatically extracts the items you are looking for and renders them in a dashboard format.
We are here to help
100% secured, 100% transparent
All our data storage systems take into account the constraints of the GDPR.
Manage fine-grained access rights to facilitate access to multiple stakeholders.
In the cloud or on-premise, choose the mode that best suits your organization.
They trust us
With Kairntech, we produced verbatim analysis prototypes in record time. Their AI/NLP platform is essential for our new Customer Experience (CX) platform.Arnold Haine – CTO – BVA
Can the analysis of my customer feedback be automated?