Listen to the voice of the customer

Marketing analysts have a hard time to process feedbacks from customers, patients or practitioners quickly in order to take appropriate action.

Can Kairntech’s AI automate these processes?

Spend time where you are most valuable, we take care of the rest.

Automate voice of customer feedback

Classify feedback by category and sentiment. Let domain experts create new categories. Get value out of surveys, emails, medical science liaisons, information questions, support requests, customer verbatim, speech recordings or even videos.

Detect weak signals

Detect irritants early such as product quality or service levels. Kairntech AI ensures a clear view in real time of customer feedback: classified, enriched and contextualized with world knowledge or internal taxonomies.

Do it yourself with a no-code platform  

Quickly build smart applications, without being a programmer, while benefitting from the work of colleagues and open-source community to create embeddable value-added services in record time.

How does it work?

Upload your content, define the important elements of the customer journey and select a few dozen examples.

The AI learns from the examples you give it and suggests new ones to validate or reject.

.

AI automatically extracts the items you are looking for and renders them in a dashboard format.

We are here to help

We can process responses to open-ended questions from NPS (Net Promoter Score) surveys, customer, user or patient feedback, support requests….

We support the following languages: French, English, German, Italian, Spanish, Dutch, Arabic, Chinese, Hindi.

Other languages are currently being integrated. We can also add more languages on request.

It is also possible to make multilingual projects.

You need to give about 50 examples per topic to get good results.

Yes, Kairntech AI allows to analyse other types of documents, for other use cases…

Yes, it is possible to have a customized support if you wish. Kairntech can develop your solution according to your specifications in a few days.

Access to the Studio costs 3K € per year per named user.

A first industrialized project costs 15K € per year for a startup and 25K € for SME & large enterprise. The  cost for additional projects amounts to several thousands of Euros per year.

100% secured, 100% transparent

GDPR

All our data storage systems take into account the constraints of the GDPR.

Access

Manage fine-grained access rights to facilitate access to multiple stakeholders.

Hosting

In the cloud or on-premise, choose the mode that best suits your organization.

They trust us

With Kairntech, we produced verbatim analysis prototypes in record time. Their AI/NLP platform is essential for our new Customer Experience (CX) platform.

Arnold Haine – CTO – BVA

Can the analysis of my customer feedback be automated?